退款政策

Return and Refund Policy

Last Updated: September 17, 2026

At Tidy Fox Designs, we value every customer’s trust and strive to provide high-quality wellness products designed to support relaxation, comfort, and everyday self-care. We carefully inspect our products before shipment to ensure that your steam eye masks, foot bath packages, foot bath tubs, and other wellness items arrive safely and meet your expectations.

This Return and Refund Policy explains your rights and responsibilities when requesting a return, replacement, or refund for purchases made through our website: https://www.tidyfoxdesigns.cyou/.

By placing an order with us, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 days from the date your order is delivered.

To qualify for a return:

The product must be unused, unopened, and in its original packaging.
The item must be in the same condition as received.
The customer must provide proof of purchase or order confirmation.
The return request must be submitted within the applicable return period.

Due to hygiene and personal care considerations, certain wellness products including opened steam eye masks, used foot bath packages, or used personal care accessories may not be eligible for return unless the item is defective, damaged, or incorrectly shipped.

2. Damaged, Defective, or Incorrect Items

We carefully prepare every order; however, if your package arrives damaged, defective, or contains an incorrect item, please contact our customer service team within 7 days after delivery.

Please provide:

Order number
Customer name
Description of the issue
Photos showing the condition of the product and packaging

After reviewing your request, we may provide:

A replacement product
A refund
Other appropriate solutions depending on the situation

3. Return Process

To begin a return request, please contact:

Email: [email protected]

Please include:

Your full name
Order number
Reason for return
Photos if applicable

Customers must receive return authorization before sending products back.

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Unless the product was damaged, defective, or incorrectly shipped, customers are responsible for return shipping costs.

If the return is approved because of an error caused by Tidy Fox Designs, we will provide appropriate assistance regarding return shipping arrangements.

5. Refund Processing

Once we receive and inspect your returned item, we will send a confirmation regarding the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days after approval.

Refunds will be issued to the original payment method used during checkout.

Please note:

Your bank or payment provider may require additional processing time.
Original shipping charges may not be refundable unless required by applicable law or the product was shipped incorrectly.

6. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be available and the customer may need to follow the return procedure.